Returns, Refunds and Exchanges
137 S. Main Street
Shawano WI 54166
Monday through Friday 10:00 A.M. to 6:00 P.M.
Saturday 9 A.M. to 4:00 P.M. Closed Sunday
Return and Exchange Policy
Generations strives for 100% customer satisfaction. If it is necessary to return or exchange your purchase, you can return the product for a refund or exchange utilizing our return and exchange policy.
At Generations and Generationsclothing.com, we not only respect your privacy, we are committed to protecting it. We do not sell or exchange your email address, mailing address, or other customer information to any person, place or thing. Any information we collect is used to provide a service to you.
Orders are processed promptly and are shipped Monday through Friday, shipping does not include Holidays or weekends. Orders will be shipped out on the same day if ordered before 2:00 P.M. (CT). All orders are shipped by the United States Postal Service. Shipping options include standard, priority, and expedited. Overnight orders must be confirmed.
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. All tags must be attached. Item must be returned within 30 days of purchase.
Items cannot be returned if the tags have been removed. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
There is no restocking fee or handling fee. We do not refund the original shipping fee you paid to receive your item or postage you paid to send the item back.
You may exchange your clothing item for a different size. You will be required to pay the return postage and the shipping on the replacement package being shipped.
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer’s policies.
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Orders are processed promptly and are shipped Monday through Friday, shipping does not include Holidays or weekends. Orders will be shipped out on the same day if ordered before 2:00 P.M. (Central time). All orders are shipped by the United States Postal Service.
Shipping Options and Rates
For items marked as oversized you will be prompted to choose between priority or standard ground shipment. Shipping charges are presented in your cart during checkout based upon the level of shipping service you select. Promotional rates, such as “free shipping” only apply to first class mail. We do not charge a handling fee for packaging.
Valid Ship to Addresses
Please carefully review the ship-to-address to ensure that it is correct and complete. Verify that the street number and name and zip code are correct and that any apartment/suite/unit number is included. If shipping to a business, include the name of the person to whom the gift is being sent, the name of the business, and the suite or floor number of the business. Incorrect or incompleteness of addresses will delay shipment or delivery. Assure the shipment will be secure at the shipping address upon delivery of package.
Our Shipping Includes
We will ship your order in white, Tyvek envelopes (which are practically indestructible) or boxes if required. All baseball caps are shipped in boxes. We wrap the items in tissue paper..
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At Generationsclothing.com, we not only respect your privacy, we are committed to protecting it. We do not sell or exchange your email address, mailing address, or other customer information to any person, place or thing. Any information we do collect is used to provide you better service.
Notice and Disclosure
What information is being collected
When you order, we need to know your name, e-mail address, mailing address for shipping, telephone number, credit card number, expiration date, credit card mailing address (if different from mailing address) and security code. This information allows us to process your order.
Credit Card Companies
In order to process your online order, Generations allows our bank to use your credit card information. Also, part of the process includes giving the information of the credit card company you use in order to verify your credit card.
Will the information be given to third parties?
We will not sell, trade, rent, or give individually identifying information to third parties or corporations for commercial purposes such as marketing or solicitation.
How does Generationsclothing.com protect customer information?
We use a variety of security measures to help protect your Personal
Information and online transactions with us. Our website utilizes encryption
technology, including Secure Sockets Layer (SSL), to protect your Personal
Information that we transport across the internet. Your personal online and
mobile account with us are password protected with restricted online access.
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